In this section, you’ll be able to learn about my past professional roles, highlighting key responsibilities and accomplishments that contribute to a well-rounded career profile.

Toinho Atacadista

Position: Stocktaker
Period of Activity: April/2016 - June/2018

Roles:

Receipt of products from the distributor;
Organization of products according to their classification;
Replacement of damaged and/or expired products;
General cleaning of the workplace every day;
Cash shortage when the operator was absent;
Customer service and reception, especially for those with physical disabilities.

Used tools:

Datacaixa PDV.

Self-Employment

Position: Mathematics and Essay Private Teacher
Period of Activity: August/2018 - November/2018

Roles:

Introduction to logical thinking and abstraction of mathematical concepts;
Review of basic operations;
Resolution of issues within the institution itself;
Resolution of college entrance exame questions (Fuvest, Unicamp, ITA, etc.);
Presentation of strutures of an essay text;
Correction of essays according to evaluation criteria provided by MEC - Ministério da Educação;
Tips for reading sociocultural approach materials.

Used tools:

Descomplica;
Estante Virtual;
Kahoot;
Photomath.

Quality Mais Service

Position: Contract Analyst
Period of Activity: November/2019 - April/2020
Addictional Observation: Internship

Roles:

Analysis of customer contracts in the payroll loan segment;
Entering contract data into the internal business system and monitoring it for any changes;
Technical repairs for issues involving the company's machinery, when then requested;
Reporting to management regarding contract amounts that exceeded the per-customer limit.

Used tools:

Cobmais;
Microsoft Office 365.

ORA Serviços de Telecomunicações Ltda.

Position: Network Technical Support
Period of Activity: March/2021 - May/2021
Addictional Observation: Internship

Roles:

Assignment to the Residential Customer Service department, through which it was possible to identify customer issues involving the connectivity of their respective devices;
Handling of open calls through the call center;
Network quality analysis and connection testing;
Triggering of on-site support;
Request for replacement of equipment such as fiber converter and Wi-Fi network router;
Configuring Wi-Fi networks according to customer requests.

Used tools:

Administrator access for routers;
AnyDesk;
GLPI;
PuTTY;
SimSwitch.

Construtora Andrade Júnior

Position: Administrative Assistant
Period of Activity: July/2021
Addictional Observation: Trial Period

Roles:

Preparation of financial forecasts for contracts based on measurement reports;
Assigning incoming calls to the designated extensions of the architecture team and scheduling meetings for the internal team;
Determining the cost of materials needed for construction projects within the internal corporate system;
Analysis of CTS based on the project costs and the contract closing date on a monthly basis;
Writing off PPCs that might be available for payment;
Notify the Accounts Payable department of the due date, creditor, and cost center along with the amounts for materials and labor.

Used tools:

Sienge ERP.

Empreendimentos Farmacêuticos Globo Ltda.

Position: Senior Technical Support Specialist
Period of Activity: January/2022 - February/2026

Roles:

Processing of packing slip, such as activation and cancellation of NCC;
Granting access to users due to change of duties or promotion to a new position/department;
Remote technical support for both company stores and regional offices;
Isolation and appropriate measures for computers suspected of malware infection or unknown activity;
Network quality analysis and contact with the provider, when necessary;
On-site support for headquarters office equipment;
Handling of tickets opened by both store team employees and office employees;
Device maintenance, performing tasks such as cleaning, replacing thermal paste, restoring the operating system, installing a hard drive for backup, etc.;
Creation of user profiles for new employees or those who have previously submitted a request to a specific platform;
Installation and configuration of an internal system developed in-house to evaluate store performance;
Monitoring of machines to improve performance by replacing hardware or upgrading the operating system;
Installation of printers and maintenance thereof, when necessary;
Configuration of new punching machines for stores;
Scanning IP addresses for possible negotiations, such as identifying equipment operating with an active web server or locating hostnames.;
Remote support for in-store network devices such as switches, ONUs, firewalls, servers, and routers.

Used tools:

AnyDesk;
Bitdefender GravityZone;
Fortinet family of technologies;
GLPI;
Hiren’s BootCD.
iFood Support;
ITEC LINX;
Lazesoft Recovery Suite;
Microsoft Office 365;
Nagios;
Nmap;
PaloAlto Cortex XDR;
PgAdmin4;
Portal Cosmos Pro;
Python;
Senior;
Team Viewer;
Ubuntu 22.04;
VTEX;
WhatsApp Business;